FAQ

Frequently Asked Questions

If you're new to BebaConnect or looking to improve the checkout experience on your site, this guide will help you learn more about our platform and its features.

What services does BebaConnect offer?

BebaConnect offers online transport services, including ride-hailing and package delivery, subject to availability in your area. We strive to provide convenient and reliable transportation solutions.

Is there an age requirement to use BebaConnect services?

Yes, users must be at least 18 years old to use BebaConnect's online transport services. We prioritize safety and adherence to legal requirements.

How does BebaConnect prioritize safety?

Your safety is our priority. BebaConnect drivers undergo screening and background checks. Additionally, our app includes features like real-time trip sharing and a dedicated support team for immediate assistance in case of safety concerns.

What payment methods are accepted?

BebaConnect accepts various payment methods, including Mpesa and PesaPal(coming soon). Fares and fees are clearly displayed, ensuring transparency in transactions.

Can I terminate my BebaConnect account at any time?

Yes, users have the flexibility to terminate their BebaConnect account at any time. Likewise, BebaConnect reserves the right to terminate user access to services for valid reasons.

How often does BebaConnect update its Terms and Conditions?

BebaConnect may update its Terms and Conditions at any time. Users will be notified of such changes, and it is advisable to review the terms periodically.

How does BebaConnect determine the fees for using its platform as a transporter?

Transporters using BebaConnect are required to pay a nominal fee of 1500 Ksh (subject to change) to access the platform's benefits. This fee is subject to a 16% tax and is charged per property, referring to an asset or transportation mode on the Beba Connect system.